WIZZIN · RECHARGE AGREEMENT
Recharge Agreement
This agreement applies when you purchase virtual coins or use related paid services in Wizzin. Before recharging, carefully verify your account, coin quantity, price, and payment channel. By tapping purchase or completing payment, you confirm that you have read and agree to this agreement, the Terms of Service, and the Privacy Policy.
1. Definitions and Scope
“Coins” are virtual items provided by Wizzin and may be used to buy virtual gifts, unlock paid content, or other digital services clearly displayed by the platform. Coins are not legal currency or payment instruments, have no cash value, do not earn interest, and may not be exchanged for cash, transferred, gifted, traded, inherited, or used outside the platform, except where required by law.
2. Recharge Methods and Delivery
- You must purchase through Apple App Store, Google Play, or other official channels displayed in the app. Third-party top-up services, discounted recharges, or private transactions may involve fraud and account risk, and we are not responsible for losses caused by unofficial channels.
- Currency, tax-inclusive price, coin quantity, and promotions are determined by the payment confirmation page. Prices may differ by exchange rate, tax, channel policy, or region.
- After successful payment and verification by the channel and our servers, coins are credited to the account signed in at purchase. Coins cannot be transferred between accounts. Confirm your account before paying.
- If payment is deducted but coins are not credited, do not purchase again. Keep the channel order number and receipt and contact support. After verification, we will reissue coins, restore order status, or help you process refunds according to channel rules.
3. Using Coins
Coin balance, spending items, and deduction amounts are determined by in-app pages and server records. After you use coins to purchase instantly delivered virtual gifts, content unlocks, or similar services, the corresponding coins are deducted. Except where required by law or where the platform fails to provide the service, completed, used, or consumed digital benefits generally cannot be reversed or restored.
Bonus coins, promotional coins, or compensation coins may have validity periods, usage limits, or claim conditions specified in campaign rules, which we will explain prominently when issued. The validity arrangement for paid coins follows applicable law and page disclosures, and we will not arbitrarily clear them without proper reason.
4. Refunds and Cancellations
- Purchases through Apple App Store or Google Play are billed and refunded by the respective channel. You may submit refund requests according to channel rules, and we will assist with verification.
- Digital goods are typically delivered instantly and may be copied or consumed quickly. Whether no-reason refunds are available depends on applicable law, delivery status, and payment channel rules. This agreement does not exclude or limit refund, cancellation, or remedy rights you have by law.
- If duplicate charges, system failures, issuance errors, or our inability to provide the agreed service occur, contact us for review. After confirmation, we will reissue, refund, or take other reasonable measures as required by law.
- After a refund is approved, we may deduct the corresponding coins and unused benefits derived from them. If coins have already been used or fraud, refund abuse, or similar conduct is involved, we may recover value, restrict paid features, or take account action as permitted by law.
5. Recharges by Minors
Minors should recharge only with guardian consent and guidance. Guardians should safeguard payment accounts, passwords, and biometric credentials and configure reasonable device payment restrictions. If a guardian believes an unauthorized minor recharge occurred, contact the payment channel and support promptly and provide materials proving guardianship, minor identity, and the recharge behavior. We will protect submitted materials and handle the case according to law, facts, and channel rules.
6. Account and Transaction Security
You must not use recharge services for money laundering, cash-out schemes, fraud, gambling, order brushing, arbitrage, stolen cards, malicious refunds, or interference with the transaction system. To protect transaction security, we may perform order verification, risk identification, and review of abnormal transactions. Where reasonable risk exists, we may delay delivery and contact you for verification. Confirmed illegal or abusive activity may result in cancellation of abnormal transactions, freezing of related virtual benefits, and reporting as required by law.
7. Service Adjustments and Account Termination
If we need to adjust coin names, exchange ratios, usage, or terminate related services, we will provide advance notice as required by law and offer a reasonable usage period, alternative solution, or lawful refund for paid benefits you lawfully hold. Before voluntary account deletion, handle remaining coin balances. If an account is terminated due to serious violations, remaining benefits are handled according to law and platform rules.
8. Liability, Updates, and Dispute Resolution
Delays caused by payment channels, network conditions, device failures, or other factors outside our reasonable control will be investigated and resolved with our assistance. Where losses are caused by our fault, we assume liability as required by law. Nothing in this agreement excludes consumer rights you are entitled to by law.
Updates and notices follow the Terms of Service. This agreement is governed by the laws of mainland China. Disputes should first be resolved through friendly negotiation. If negotiation fails, either party may bring a lawsuit before a court with jurisdiction. Mandatory consumer jurisdiction rules prevail where applicable.